Frequently Asked Questions

Are these Legit?

- Yes. Everything that comes in our Mystery Boxes is 100% Authentic guaranteed. We source from some suppliers / brands directly, and have a dedicated team of over 20 Expert authentication staff to guarantee everything that goes into your box is genuine.

Can I Choose What Goes into my Mystery Box?

- Yes and no. While you can't choose exactly what will come in your box, you can select the type of Mystery Box you purchase, which narrows down the Brands of products that will come in your mystery box. You can see the chart of different box tiers, and what comes in each at this page: What is a Mystery Box?

Do these make good Christmas / Birthday Gifts?

Absolutely! These make awesome gifts for anyone for any occasion! Our boxes come decorated, and all products inside come wrapped in custom Laced Up tissue paper, and with a free Laced Up tote bag! Consider these a one-stop gift packaged, wrapped, and ready to go!

Will the Products be Brand New or Used?

All Clothing in Mystery Boxes will be brand new. Sneakers in the Sneaker / Streetwear boxes may be pre-owned, but will be in excellent condition. 

What Size Should I Select?

For Supreme and Sneakers: We recommend you select the normal size you wear.

For Bape: Bape runs a full size small. We recommend you select 1 size larger than you normally wear.

What will the outside of my Mystery Box look like? 

Renders on the website do not represent what boxes will actually look like. Our mystery boxes come in brown boxes that have been customized by our team with logos and decorations. We will be upgrading to more custom boxes late December. If you want your box shipped in a plain, undecorated box, please add a note in your order. 

How long will my Mystery Box take to Ship?

Due to the impact of COVID-19, mystery boxes will mail out in longer than expected times. Currently boxes are shipping out in 2-5 business days.

Can I return or Exchange my Mystery Box?

We do not accept any returns on Mystery Boxes. All Sales are Final. We can do size exchanges if you receive your box and the clothing doesn't fit. Please contact us at CustomerService@LacedUp.com if you would like to do a size exchange.

I Live in a Different Country, can I order a Mystery Box?

Yes. We ship worldwide. Add a box to cart and enter your shipping details to get a price quote on shipping.