Frequently Asked Questions

Are these Legit?

- Yes. Everything that comes in our Mystery Boxes is 100% Authentic guaranteed. We source from some suppliers / brands directly, and have a dedicated team of over 20 Expert authentication staff to guarantee everything that goes into your box is genuine.

Can I Choose What Goes into my Mystery Box?

- Yes and no. While you can't choose exactly what will come in your box, you can select the type of Mystery Box you purchase, which narrows down the Brands of products that will come in your mystery box. You can see the chart of different box tiers, and what comes in each at this page: What is a Mystery Box?

Do these make good Christmas / Birthday Gifts?

Absolutely! These make awesome gifts for anyone for any occasion! Our boxes come decorated, and all products inside come wrapped in custom Laced Up tissue paper, and with a free Laced Up bag! Consider these a one-stop gift packaged, wrapped, and ready to go!

Will the Products be Brand New or Used?

All Clothing in Mystery Boxes will be brand new. Sneakers in the Sneaker / Streetwear boxes may be pre-owned, but will be in excellent condition. 

What Size Should I Select?

For Supreme and Sneakers: We recommend you select the normal size you wear.

For Bape: Bape runs a full size small. We recommend you select 1 size larger than you normally wear.

What will the outside of my Mystery Box look like? 

Mystery Boxes all ship in Custom Laced Up Mystery Box packaging! We have upgraded to our new custom Laced Up boxes, which look great!

How long will my Mystery Box take to Ship?

Mystery Boxes will be shipped within 1-2 Business Days. Shipping time may vary based on USPS and UPS. We send out tracking by email as soon as orders are shipped, so please use tracking to get ETA on arrival times.

Can I return or Exchange my Mystery Box?

We do not accept any returns on Mystery Boxes. All Sales are Final. We can do size exchanges if you receive your box and the clothing doesn't fit. Please contact us at if you would like to do a size exchange.

I Live in a Different Country, can I order a Mystery Box?

Yes. We ship worldwide. Add a box to cart and enter your shipping details to get a price quote on shipping.